COMMUNITY RELATIONS
Enhancing “life” in Sienna using the 3 C’s:
Communication, Customer Service and Community-wide events
For inquiries please email frontdesk@clubsienna.com or customerservice@clubsienna.com
Includes the monthly Newsletter, Sienna App, E-news, Facebook and Instagram.
Customer Service
Utilize our Customer Service support methods to point you to the right direction.
A Quick Glance at community events, big and small to help build community connections.
It will only take a minute
The Association is excited to announce that, for residents who already have the Sienna app on their phone, your Sienna Amenity Access Credential is “Live” and active for your use. This means that you can now use your smart phone to access the community pools, instead of your Sienna ID card. You haven’t downloaded the app yet or the Credential? It’s easy!
NOTE: A PROFILE IS REQUIRED PRIOR TO SIENNA APP APPROVAL AND USE. PLEASE COMPLETE THE FORM BELOW SO WE CAN BUILD A PROFILE FOR YOU, ESPECIALLY IF YOU HAVE NEVER HAD A RESIDENT ID BEFORE.
Amenity Access Credentials Intake and Processing
If you have never had an ID/credential profile before, please complete this form.
If you need your credentials replaced, please complete this form.
If you need your child’s access upgraded, please complete this form.
If you have never had an ID/credential profile before.
If you need your credentials replaced, use this form.
If you need your child’s s access upgraded.
Residents automatically receive the monthly newsletter highlighting important Association meeting, events, leisure classes, fitness, classifieds, developer updates and Association related topics.
Siennanet.com
The community’s website is the most comprehensive method of communication between the Association & residents. The website provides all types of information to stay connected to the community.
Sienna E-news is an electronic, biweekly email newsletter. It showcases up-to-the-minute Association & community news through electronic e-blast or announcements focusing on a specific topic.
Simply called Sienna – available for iPhones or Android phones or click Sienna App above for the desktop version. It provides information on life in Sienna and has also taken the place of resident cards when accessing amenities.
LED Marquees
Located at the intersections of Sienna Parkway and Steep Bank Trace, Sienna Ranch Road and Sienna Springs Blvd., Sienna Parkway and Waters Lake Blvd.
Communication
The Association recognizes that communication is an essential element of a positive relationship with Sienna residents. To that end, there are a number of methods provided to ‘get the word out’ and to ensure consistent, clear communication between the residents and the Association.
Community Events and Programs
Annually, the Special Events team develops a calendar full of fun, educational, and diverse events and programming that can be enjoyed by all Sienna residents. Many events are free of charge, while some do require a nominal registration fee. A sampling of typical events include:
- Spring Fling/Family Event
- Teen and Active Adult Events
- Spring and Fall Concerts
- Cultural Awareness and Diversity Events
- Rediscover Treasures Community Garage Sale
- July 4th Celebration
- Outdoor Movies
The Community Relations Team
For inquiries please email frontdesk@clubsienna.com or customerservice@clubsienna.com
Cyndi Hernandez
Community Relations Manager
Emi Jopio
Customer Service Coordinator
Carolina Canizares
Community Relations Administrator
Lisa Odegard
Community Relations Administrator
Shanelle Channelle
Community Events Coordinator
Romeo Arias
Special Events Assistant
